Subject: Re: Refund Approval - 6303876935
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Tue, 25 May 2021 14:53:26 +0000

Approved.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Tuesday, May 25, 2021 6:53:07 PM
To: Apoorv Joshi <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: RE: Refund Approval - 6303876935

@Prakash Iyangar<mailto:[email-masked]>

Can we refund this customer?

Customer claims order has not been delivered.

This is the customer’s 3rd order with us.

Please advise.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, May 23, 2021 2:54 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>
Subject: Refund Approval - 6303876935

External email sender, please take precaution.

Hi Team,

Problem Statement:  Need refund approval

Order Date : May 1, 2021

Order ID:  6303876935

Return Tracking ID: SD001895726

Total amount: SAR 290

Issue Description: Issue Description: The order was shipped from our side on 03/05/2021  and as per Shipa website the order delivered to the customer on  5/6/21 4:21 AM, But the customer claiming that he has not received the order and he confirms that his registered number is correct.

Case history: the customer contacted us on 18/05/2021 and informed us that he did not receive the order, we escalated to Ship to provide us with POD and they send us paper including the customer contact number we share it with the customer, but he informs the same not receive any call or order.

Customer history:  the customer with us since  4/18/21  and he placed 3 orders.

Kindly check  and do the needful"

Regards,

Apoorv

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