Subject: New Reply Received - need escalation late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 16:14:15 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation late delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/RRpTGMaaP1F_BYYtMD8Lgw~~/AALN9wA~/RgRijQRFPVcDc3BjQgpgpsXQq2B_lH_tUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear Team, <br>
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Please note that the order was attempted on the 19th but was rejected by the customer, kindly advise. <br>
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Best Regards,
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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>24/5/2021 7:58 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2555913] need escalation late delivery<br>
 
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<div>There is a new comment in the ticket submitted by sssss sosooo to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM4619807A1DFA4E268B9D826579494974" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Amr Essam</span></a> <a href="mailto:[email-masked]" id="OWAAM6AD1DA33F0C1487A89BDA17CF50F11D2" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAMF8ED41D0BE83478F8F6F98CF05E31304" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</div>

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<div class="MsoNormal">Please intervene for urgent delivery.</div>

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<div class="MsoNormal">Order ID: 6303848591</div>

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<div class="MsoNormal">Tracking ID: SD001890561</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, May 23, 2021 10:09 AM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2555913] - need escalation late delivery</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
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Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
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Best regards,<br>
  </span>
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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C73f0680049ad4bbc154208d91db1404c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573469407730351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ZBgKTU%2F3Y8sCtlGz%2FCPlF5qPrAbD3Eh2c9ylCLsXb10%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzIxNzI2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wjWz6ddNuBEsM_4tdS0SuU6FUWm-7HtRj9ZguPMh11M" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C73f0680049ad4bbc154208d91db1404c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573469407740350%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Rmb4pauX%2FmpeY5QrN%2FC5CfOFBe4UFsdJXZfea50sNbI%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>22/5/2021 3:08 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2555913] - need escalation late delivery<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>

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<strong><span style="font-size:10.5pt;font-family:'-apple-system'">Urgent Reminder</span></strong><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Late Delivery<br>
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Order Date: 01-May-2021<br>
Order ID: 6303848591<br>
Tracking ID: SD001890561<br>
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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 5/2/21  but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis.<br>
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Regards,<br>
Samer</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Wed, 19 May at 12:41 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Late Delivery</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Order Date: 01-May-2021</span><br>
<span class="separator">Order ID: 6303848591</span><br>
<span class="separator">Tracking ID: SD001890561</span><br>
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<span class="separator">Assistance Required: Need Urgent Delivery</span><br>
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<span class="separator">Issue Description: The order was shipped from our side on 5/2/21  but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Mohammed Altahir</span></span>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2555913:1125156</span>
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