Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 11:13:05 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/qsH4NC2eE4XzILcagNqYHw~~/AALN9wA~/RgRijL27PVcDc3BjQgpgpjuKq2CRNGWqUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
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Kindly note that we have already attempted the delivery two times but the customer was not available. Please confirm the customer's mobile number and address details so we can assist. <br>
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Best regards
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>24/5/2021 2:07 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>New comment - [#2535217]<br>
 
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<div>There is a new comment in the ticket submitted by فاطمه مبارك to HelpMaxAE</div>
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Comment added by : Faraz Lohani<br>
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Comment Content:
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM3CB5141B8B314DE28108E72C32D84CA4" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>

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<div class="MsoNormal">Please get the order number mentioned above delivered ASAP.</div>

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<div class="MsoNormal">Thankyou and Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Customer Support Associate</div>

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<div class="MsoNormal">Customer Service</div>

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<div class="MsoNormal">[email-masked]</div>

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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 24, 2021 12:35 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#2535217] -</div>

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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>

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<strong><span style="font-size:10.5pt;font-family:'-apple-system'">Urgent Reminder</span></strong><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Late Delivery<br>
Order Date : May 2, 2021<br>
Order ID: 6304025190<br>
Tracking ID: SD001919661<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 5/4/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards,<br>
Samer</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Tue, 18 May at 10:10 AM <span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : May 2, 2021<br>
Order ID: 6304025190<br>
Tracking ID: SD001919661<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 5/4/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards,<br>
wael </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Mon, 10 May at 1:17 PM <span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : May 2, 2021<br>
Order ID: 6304025190<br>
Tracking ID: SD001919661<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 5/4/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">wael</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Mon, 10 May at 1:14 PM <span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style="font-size:10.5pt">مرحبا فاطمه,</span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style="font-size:10.5pt"> شكرا لتواصلك معنا.</span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style="font-size:10.5pt"> نحن آسفون حقًا إذا استغرقنا وقتًا أطول من المعتاد للعودة إليك.</span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span lang="AR-SA" style="font-size:10.5pt"> يعمل فريقنا على حل مشكلتك ، وسنقوم بالرد عليك في أقرب وقت ممكن.</span></div>

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<div align="right" class="MsoNormal" style="text-align:right"><span style="font-size:10.5pt;font-family:'-apple-system'">اصدقائك</span></div>

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<div align="right" class="MsoNormal" style="text-align:right"><span style="font-size:10.5pt;font-family:'-apple-system'">فريق الدعم</span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2535217:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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