Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 13:30:10 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">Dears, <div><br></div>
<div>Please find the attached POD signed by the customer ID number. </div>
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<div>On Sat, May 22, 2021 at 1:06 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by Bothaina AlBloshi to HelpMaxAE</div>
<br> Comment added by : Ramesh Varma Gottimukkala<br><br>Comment Content: <br><div>
<div class="MsoNormal">ABK</div>
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<div class="MsoNormal">Need a proper POD not system update </div>
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<div class="MsoNormal">Please arrange a visit by the same courier </div>
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<div class="MsoNormal">Thanks </div>
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<div>From: Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Thursday, May 20, 2021 6:29 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2478918] - Delivery</div>
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<div class="MsoNormal">Hi <a id="gmail-m_-5927815807458223724OWAAMF3F95FCA5AF54CE2B045881515CCD631" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Ramesh Gottimukkala</span></a>,</div>
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<div class="MsoNormal">As per the courier team the order was delivered but customer was claiming not to have received the delivery of the order and threatening to file a complain in the ministry therefore, we did a goodwill refund to close the case.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<div class="MsoNormal">Customer Service</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 17, 2021 5:18 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2478918] - Delivery</div>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All, <br>
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Kindly note that as per our system, the shipment has been delivered successfully. Please confirm from your side. <br>
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Best regards  </span></div>
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<span>Ahmad Alqatawna</span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C1e328ddb82704dcd358008d91ba3f272%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637571213222740973%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jJRh%2BJEV4h2BFvE3puAuRLmZaHpfOlrk1puxoDCuX4w%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-5927815807458223724Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjc2Mjk1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v-mLQJdFHu_YSmOC0dZOVEw4cELhA9pnlxvvdQmLqA4" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
<span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Cramesh.gottimukkala%40landmarkgroup.com%7C1e328ddb82704dcd358008d91ba3f272%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637571213222750933%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zaBkK%2BAvtfaxMsWuzHBeGZtSutBIjV03Px%2BzotWrlSc%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>17/5/2021 2:41 PM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2478918] - Delivery<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please provide us the POD with signature and ID proof.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 8 May at 1:45 PM
<span>, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote: </span>
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<span><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span><span style="font-size:10.5pt;font-family:-apple-system">Kindly deliver the order or provide us POD ASAP.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span><span style="font-size:10.5pt;font-family:-apple-system">Fatma Maher.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span><span style="font-size:10.5pt;font-family:-apple-system">On Sun, 2 May at 12:24 PM , Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote: </span></span><span style="font-size:10.5pt;font-family:-apple-system">
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<span><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<span>Problem Statement: Need POD</span><br>
<span>Order Date : Apr 26, 2021</span><br>
<span>Order ID: 6301424846</span><br>
<span>Tracking ID: SD001815045</span><br>
<span>Assistance Required: Need Urgent POD</span><br>
<span>Issue Description: The order was shipped from our side on 27/04/2021 and as per  shipa website the order delivered to the customer on 30/04/2021, But the customer claiming that she has not received the order, Kindly check and share with
 us the Proof of delivery and customer ID ASAP.</span><br>
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<span>Regards,</span><br>
<span>Samer</span></span>
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