Subject: Refund Approval - 6303876935
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 23 May 2021 03:53:48 -0700 (MST)

Hi Team, 

Problem Statement: Need refund approval 
Order Date : May 1, 2021 
Order ID: 6303876935 
Return Tracking ID: SD001895726 
Total amount: SAR 290 

Issue Description: Issue Description: The order was shipped from our side on 03/05/2021 and as per Shipa website the order delivered to the customer on 5/6/21 4:21 AM, But the customer claiming that he has not received the order and he confirms that his registered number is correct. 

Case history: the customer contacted us on 18/05/2021 and informed us that he did not receive the order, we escalated to Ship to provide us with POD and they send us paper including the customer contact number we share it with the customer, but he informs the same not receive any call or order. 

Customer history: the customer with us since 4/18/21 and he placed 3 orders. 

Kindly check and do the needful" 

Regards, 
Apoorv