Subject: Ticket Assigned - Re: Return request 1000858230 (awaiting pickup)
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 02:55:59 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Return request 1000858230 (awaiting pickup) Hello,

I have not received any further communication regarding this return (see below).  No one has contacted me to pick up the return.

Please advise for next steps.

Thank you for your assistance.

Kind regards,
Debra Nagel

________________________________
From: support=[email-masked] <support=[email-masked]> on behalf of SHOEMART <[email-masked]>
Sent: Friday, April 30, 2021 6:07 AM
To: Debra Nagel <[email-masked]>
Subject: We’ve received your return request.

Here’s what you need to do next.

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We’ve received your return request.

Hi Debra Nagel, thank you for getting in touch with us. Here’s how your return 1000858230 for order 9656629749 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/A6030-A4NUDE-A6030-A4-MZ-SMSS2021420_01-150.jpg]
SHOEMART
Croco Textured Block Heel Sandals
Color: Beige
Size: 38
Quantity: 1
AED 49

Total   AED 49
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

Need help? Get in touch
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