Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 12:50:36 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Deliver as you like. This is beyond the limit. My 5 year old kid selected the dress for her birthday. She wished to wear on birthday. That’s over. Now we are not interested in it. You deliver or don’t as you like. In track status showed delivery team arrived at destination on May 15. Then ‘ Why ‘ they didn’t make a call or deliver the item on the address I given. ‘What is the reason?’  </div>
<div dir="auto">It’s our mistake to shop with you. Very bad customer service. &#128078;&#127995;&#128078;&#127995; . </div>
<div dir="auto">‘Customer no response ‘ how I respond with out any phone call. What do you mean ‘ customer no response ‘ ?<br><div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjgyNDk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cGzYTGh0u75zw0b45zbiWsAMfm-1kBZqy9UBCkasvpQ" style="max-width: 100%"></div>
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<div>On Sat, May 22, 2021 at 9:21 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">​Hi Veena,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologies for the inconvenience caused to you.<br><br>I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.<br><br>We have forwarded your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.<br><br>Our courier partner will contact you to arrange a time for delivery. It should be with you soon.<br><br>Again, please accept our sincere apologies for this unexpected delay.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2589841