Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 15:47:39 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjY3MTUzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7u_qUAGZRY8wrVZmydPID23paN9_CKx-DCDouDz8nTk"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 21 May 2021, at 2:24 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Dana,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience you have faced.<br><br>Kindly share with us the Bank Statement showing the charges as well as the <strong>Transaction ID and Authorization code</strong> for us to investigate the charge. Our Finance team would require them both to check on ours.<br><br>We hope this clarifies. We look forward to hear from you soon so that we can help you resolve this asap.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2586478