Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 21 May 2021 15:02:44 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hi<div dir="auto"><br></div>
<div dir="auto">I did receive any invoice for my shipment... Can I use the online order history as an invoice? </div>
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<div>On Fri, 21 May 2021, 17:41 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">​Hello Hanan,<br><br>Thank you for contacting us.<br><br>
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<div dir="ltr">Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in Qatar</div>
<div dir="ltr">​<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.</div>
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<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2602691