Subject: RE: Drop Payment - 2512389
From: Mohammed Athar <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 May 2021 17:01:28 +0000

Hi Malik,

Refund FAILED.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Tuesday, May 18, 2021 6:46 PM
To: Apoorv Joshi <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Drop Payment - 2512389

Hi Athar,

Please do the refund through Payfort portal.

6304784154
Authorization Code 592795
Card Number     535825******8890
Date 04-05-2021
Amount SAR 251.60

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 9, 2021 10:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Drop Payment - 2512389

External email sender, please take precaution.
Hi Team,

with reference to email ID: [email-masked]<mailto:[email-masked]>..

The customer claims that 251.6 SAR had deducted from his account on 04/05/2021, without placing any order, and we have checked his account also. the customer provides us with authorization code 600011798, Ref no: 0000112323222285. Bank Statement attached as well.

Kindly assist to check and investigate regarding the drop payment.

Regards,
Apoorv
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