Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 03:32:35 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
<br><div>Morning,</div>
<div><br></div>
<div>Before I place the order again on your website, please clarify the points below:<br>
</div>
<div>- Have you already processed the refund from your end ?</div>
<div>- I have used Shukran points for this purchase, will that be credited back to the Shukran card too ?</div>
<div><br></div>
<div></div>
<div>Sorry to say but it was a quite bad shopping experience  <br>
</div>
<div><br></div>
<div>Regards,<br>
</div>
<div><br></div>
<div>Zulkifal</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, May 20, 2021 at 7:11 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">​​Hi Zulkiifal,</div>
<div dir="ltr">
<div>
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div>We would like to inform you that our courier partner tried to contact you on (971557708321) thrice on 3 different days but didn't receive any response from your end.</div>
<div><br></div>
<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
<div><br></div>
<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2591150