Subject: New Reply Received - need escalation POD
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 20:02:33 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation POD  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Mr Abhilash </div>
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<div class="MsoNormal">Good day!!</div>
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<div class="MsoNormal">The parcel is available, I call to customer his out of Jeddah he will collect once he came back.</div>
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<div class="MsoNormal">Have good day!!</div>
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<div class="MsoNormal">AMHA G</div>
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<div>From: Abhilash Kuttalam &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, May 19, 2021 8:16 PM<br>
<b>To:</b> Max Mandarinmall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Hayat Alsehli &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2578268] - need escalation POD</div>
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<div class="MsoNormal">Dear <a id="OWAAMF40028319596498FA0490F19174BF225" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Mandarinmall</span></a> please check if this parcel is physically available at store.
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, May 19, 2021 7:21 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2578268] - need escalation POD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Any update??</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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Problem statement: POC<br>
Order number: 6305281324<br>
Order Date: May 5, 2021</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Store code: Max60222<br>
Tracking ID: 100932726<br>
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Issue description: Kindly share the POC as the hybris is collected and customer confirmed that he didn't receive the order although the order status is Pickup complete.<br>
Please check and share with us the POC.Thank you for your help!<br>
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Regards<br>
Samer</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 14 May at 7:56 AM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi team,<br>
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Problem statement: POC<br>
Order number: 6305281324<br>
Order Date: May 5, 2021 </span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Tracking ID: 100932726 </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Issue description: Kindly share the POC as the hybris is collected and customer confirmed that he didn't receive the order although the order status is Pickup complete.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Please check and share with us the POC.Thank you for your help!<br>
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Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Ahmed Ismat</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2578268:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2578268