Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 17:25:26 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/__bDMoZshZuTONwMjuXHqw~~/AALN9wA~/RgRihn19PVcDc3BjQgpgpf1JpWAm3IqAUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
    <br>
Dear All,<br>
<br>
<br>
<br>
Kindly note that the shipment is already set to be returned to your side.<br>
<br>
<br>
<br>
Best regards
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/5/2021 9:20 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2584003] - need escalation<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi team,</div>

<div dir="ltr">
<strong>Urgent Reminder</strong><br>
<br>
Problem Statement: Order cancellation<br>
Order Date : 29-4-2021<br>
Order ID: 6302805409<br>
Tracking ID: SD001875503<br>
<br>
Assistance Required: as per the customer's requested please cancel this order and return it to our warehouse urgently,<br>
 <br>
Regards,<br>
Samer</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">في الأحد, 16 مايو في 12:33 PM <span class="separator">, Max &lt;[email-masked]&gt; كتب: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr"><span class="separator"><span dir="ltr">Hi team,</span></span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">​</span></span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">Problem Statement: Order cancellation</span><br>
Order Date : 29-4-2021<br>
Order ID: 6302805409<br>
Tracking ID: SD001875503<br>
<br>
<span dir="ltr">Assistance Required: as per the customer's requested please cancel this order and return it to our warehouse urgently,</span><br>
 <br>
<span dir="ltr">Regards,</span> </span></div>

<div dir="ltr"><span class="separator"><span dir="ltr">Ahmed Ismat</span></span></div>
</div>
<span class="separator"> </span>
</blockquote>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/HIazGmxhqbLeND4em_PWhw~~/AALN9wA~/RgRihn19PlcDc3BjQgpgpf1JpWAm3IqAUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2584003