Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 13:25:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/-WRcMoX_qQzkIjygqsys3w~~/AALN9wA~/RgRigP9dPVcDc3BjQgpgnN3Ln2ChnHoOUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
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Dear All, <br>
<br>
Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
<br>
Best regards,<br>
 
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<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>15/5/2021 3:48 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2510105] - need escalation<br>
 
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<div>Hi Team,<br>
<br>
<strong>Urgent Reminder</strong><br>
<br>
Problem Statement: Late Delivery<br>
<br>
Order Date : Apr 29, 2021<br>
Order ID: 6303011371<br>
Tracking ID: SD001859297<br>
<br>
Customer Contact Number:  +966557270965<br>
Customer Address:  Behind Al-Ansar Station, Al Falah, Al Hamadaniyah, Jeddah, 04-3-83, Saudi Arabia (SA)<br>
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 30/04/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Samer</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 12 May at 4:42 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator"><strong>Urgent Reminder</strong><br>
<br>
Problem Statement: Late Delivery<br>
<br>
Order Date : Apr 29, 2021<br>
Order ID: 6303011371<br>
Tracking ID: SD001859297<br>
<br>
Customer Contact Number:  +966557270965<br>
Customer Address:  Behind Al-Ansar Station, Al Falah, Al Hamadaniyah, Jeddah, 04-3-83, Saudi Arabia (SA)<br>
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 30/04/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Samer</span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Fri, 7 May at 3:15 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span>

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<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Late Delivery</span></span></div>

<div><span class="separator"><span class="separator">​</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Order Date : Apr 29, 2021<br>
Order ID: 6303011371<br>
Tracking ID: SD001859297</span></span></div>

<div> </div>

<div dir="ltr"><span class="separator"><span class="separator">Customer Contact Number:  +966557270965</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Customer Address:  Behind Al-Ansar Station, Al Falah, Al Hamadaniyah, Jeddah, 04-3-83, Saudi Arabia (SA)</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Assistance Required: Need Urgent Delivery</span></span></div>

<div><span class="separator"><span class="separator">​</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Issue Description: The order was shipped from our side on 30/04/2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,<br>
Sohaib</span></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2510105