Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 10:51:13 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Subject shipment has been returned to your end due to customer contact # was not reachable.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Thanking you.</span></b><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#2E74B5'>Best regards,</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style='font-family:"Calibri",sans-serif;color:gray'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDYxODk1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TjpB-qdPebuVmeQMMk9c-dAfNK6YjMHFOBKBOZi8Wfc" alt="cid:[email-masked]"></span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" align="right" dir="RTL" style="margin-right:.3in;text-align:left;direction:rtl;unicode-bidi:embed">
<b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#996F32'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><u><span style="font-family:Algerian;color:#2E74B5">Antony Markose</span></u></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Service Coordinator</span></u></i></b><b><i><u><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>Dubai Delivery Center</span></u></i><span dir="RTL"></span><span dir="RTL"></span><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2E74B5'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i><i><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></i>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>PO Box 99999, Dubai, United Arab Emirates</span></u></i><b><i><u><span style='font-size:11.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'></span></u></i></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><i><u><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#2E74B5'>T +971-42303244</span></u></i></div>
<div></div>
<div></div>
<div class="MsoNormal">
<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><u><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue'></span></u>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Babyshop &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Thursday, May 13, 2021 9:37 AM<br>
<b>To:</b> Rajesh Pattabhi &lt;[email-masked]&gt;; Epg Lmg1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#2563323] - need escalation</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date : May 3, 2021<br>
Order ID: 9657999050<br>
Tracking ID: 1000011030854<br>
Customer contact number: 971509998828<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on  May 4, 2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
<br>
Regards,<br>
Samer</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2563323:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2563323