Subject: Ticket Assigned - Conversation with karuna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 03:59:44 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karuna karuna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  karuna Bot:  Hi Karuna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525200809            03:08 AM, 12th May                   Mohamed                   Hi Karuna , Thank you for contacting us. This's Mohamed . I will be happy to help you.           03:10 AM, 12th May                     karuna                    Hi mr Mohamed           03:10 AM, 12th May                     karuna                    I just have a query regarding my return request           03:10 AM, 12th May                     karuna                    Which I made on may 4 but until now no one came to puck the item so can you please follow up on the situation           03:11 AM, 12th May                     karuna                    9658102951           03:12 AM, 12th May                     karuna                    This is my order no.           03:12 AM, 12th May                   Mohamed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:12 AM, 12th May                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:13 AM, 12th May                   Mohamed                   Do you have any other questions I can help you with?           03:16 AM, 12th May                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:20 AM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2571455