Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 03:59:42 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:34 PM, 11th May                   Mohamed                   Hi , Thank you for contacting us. This's Mohamed . I will be happy to help you.           11:34 PM, 11th May                     hi                    Hi           11:34 PM, 11th May                     hi                    This is regarding a return order           11:35 PM, 11th May                     hi                    Courier collected the return..but on app its still showing as to be returned           11:35 PM, 11th May                     hi                    Is the return refund in progress for our order?           11:36 PM, 11th May                     hi                    ?           11:37 PM, 11th May                   Mohamed                   please note that the return processs  period is 7-5 working days.           11:39 PM, 11th May                     hi                    We hv returned already           11:39 PM, 11th May                     hi                    More than 7 days now           11:39 PM, 11th May                     hi                    Can u see update that return collected from us?           11:40 PM, 11th May                     hi                    ?           11:42 PM, 11th May                     hi                    ?           11:44 PM, 11th May                   Mohamed                   Could you please share your order number so that I can assist you further?           11:45 PM, 11th May                     hi                    1 sec           11:45 PM, 11th May                     hi                    9655957767           11:46 PM, 11th May                     hi                    This is order no           11:46 PM, 11th May                     hi                    We processed return on 29 April           11:47 PM, 11th May                     hi                    Till now no refund           11:47 PM, 11th May                   Mohamed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:48 PM, 11th May                   Mohamed                   As we checked the items has been returned to the warehouse but the refund not done.           11:49 PM, 11th May                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:49 PM, 11th May                     hi                    Ok please arrange to refund ASAP           11:50 PM, 11th May                     hi                    ANY TICKET NUMBER FOR REFERENCE           11:50 PM, 11th May                   Mohamed                   we will do the needful.           11:52 PM, 11th May                     hi                    Ok thanks           11:53 PM, 11th May                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:53 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2570750