Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 05:10:55 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation dede                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dede Bot:  Hi Dede ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6042821429885 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6303247365 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532992113            12:47 PM, 05th May                   Sohaib                   Hi  Dede ,Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:55 PM, 05th May                     dede                    hi there           12:55 PM, 05th May                     dede                    if don’t you mind , need information about my order           12:55 PM, 05th May                     dede                    630324765           12:56 PM, 05th May                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:56 PM, 05th May                     dede                    sure           12:56 PM, 05th May                   Sohaib                   We have checked and we would like to inform you that our courier team contacted on (+966532992113  ) and delivered the order on (04/05/2021).  We request you to please check with your security, family members and neighbours regarding your order.           12:58 PM, 05th May                     dede                    nope of course           12:59 PM, 05th May                     dede                    that’s ridiculous           12:59 PM, 05th May                     dede                    i don’t have any family member or security           12:59 PM, 05th May                     dede                    and also i didn’t receive any call that mention from centerpoin           01:00 PM, 05th May                     dede                             01:01 PM, 05th May                     dede                    is it logic the status is outfordelivery only one minute before the status change to Delivered.           01:02 PM, 05th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:03 PM, 05th May                   Sohaib                   please allow us some time so we can investigate optimally           01:03 PM, 05th May                     dede                    Sure dear.           01:04 PM, 05th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 PM, 05th May                     dede                    Have a good day.           01:09 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518500