Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 05:10:54 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohammed rizwan malbarwala                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed rizwan malbarwala Bot:  Hi Mohammed Rizwan Malbarwala ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  43836282 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9656829746 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 04th May                   Sohaib                   Hi Mohammed ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:04 PM, 04th May                     mohammed rizwan malbarwala                    9656829746           08:04 PM, 04th May                     mohammed rizwan malbarwala                    No body came to pickup           08:04 PM, 04th May                   Sohaib                   IS this your correct contact number : +971555425628           08:05 PM, 04th May                     mohammed rizwan malbarwala                    Yes           08:05 PM, 04th May                     mohammed rizwan malbarwala                    No           08:06 PM, 04th May                     mohammed rizwan malbarwala                    0554256284           08:06 PM, 04th May                   Sohaib                   Could you please share with us correct contact number and full address so we can assist you optimally           08:06 PM, 04th May                     mohammed rizwan malbarwala                    Ok wait           08:07 PM, 04th May                     mohammed rizwan malbarwala                    Number is 0554256284           08:08 PM, 04th May                     mohammed rizwan malbarwala                    Address is iffco accommodation behind radio holland , mussafa 40 , abudhadi , uae           08:09 PM, 04th May                     mohammed rizwan malbarwala                    I want to return kapa t-shirt and kapa mask           08:09 PM, 04th May                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  please allow us some time so we can fix that very soon           08:11 PM, 04th May                     mohammed rizwan malbarwala                    Do refund and pick it up when your team gets time i want to purchase and give gift to my dad           08:12 PM, 04th May                     mohammed rizwan malbarwala                    U guys send me wrong product ?           08:13 PM, 04th May                     mohammed rizwan malbarwala                    That is not my fault and i am suffering from your mistake           08:13 PM, 04th May                   Sohaib                   please be assured we will do our best to fix that a priority basis           08:14 PM, 04th May                     mohammed rizwan malbarwala                    At least give me credit mean while i can purchase right product           08:14 PM, 04th May                     mohammed rizwan malbarwala                    This is such a pathetic service u all are given to customer s           08:15 PM, 04th May                   Sohaib                   We can understand your frustration with the unexpected experience when you have shopping with us           08:17 PM, 04th May                   Sohaib                   We would like to inform you that this is not the experience we wish you had in shopping with us           08:17 PM, 04th May                   Sohaib                   We promise you that we will work to avoid such mistakes in the future, please be assured we will do our best to fix that a priority basis           08:17 PM, 04th May                     mohammed rizwan malbarwala                    Do something bro           08:17 PM, 04th May                     mohammed rizwan malbarwala                    Ok           08:18 PM, 04th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 PM, 04th May                     mohammed rizwan malbarwala                    Bye God bless u           08:18 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2512822