Subject: New Reply Received - RE: مشترياتك في طريقها إليك 2001413424
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 14:00:02 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  RE: مشترياتك في طريقها إليك 2001413424   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hello Support Team, <br>
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For my address and contact number, kindly find it below:-<br>
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8 <span id="ms-outlook-android-cursor"></span>شارع العروبه، كفر شلشلمون، منيا القمح, الشرقيه, مصر<br>
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+2 01270201468<br>
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Regards,<br>
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HELMY<br>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 7, 2021 11:50:56 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2427035] - RE: مشترياتك في طريقها إليك 2001413424
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<div dir="ltr">Hi Helmy,<br>
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Thank you for getting in touch with us.<br>
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We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process.<br>
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We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.</div>
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<strong>We require you to provide us with your full address with your contact number to complete the collection.</strong><br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2427035