Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 18:37:13 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ftlutZuAmUguTzuN5BVTzA~~/AALN9wA~/RgRicsfSPVcDc3BjQgpgjFKUkWApRRlXUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will update the information and proceed with the delivery at the earliest.<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/5/2021 6:10 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2484645] -<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date : Apr 26, 2021<br>
Order ID: 6301280167<br>
Tracking ID: SD001798880<br>
Customer contact number: 966566120229<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 26/04/2021  but till now the order has not delivered to the customer so we request you to arrange delivery on a prsority basis.<br>
<br>
Regards, </div>
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<blockquote class="freshdesk_quote">في الثلاثاء, 4 مايو في 12:27 AM <span class="separator">, Duaa B.S &lt;[email-masked]&gt; كتب: </span>

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<div><span class="separator">On Sat, 1 May 2021 at 8:48 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

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<div dir="rtl"><span class="separator">​مرحباً دعاء،</span></div>

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<span class="separator">شكراً لتواصلك معنا.<br>
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نعتذر عن الإزعاج والتأخير الذي تسببنا به لحضرتك.<br>
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بخصوص طلبكم رقم 6301280167، نود إعلامكم أننا قمنا برفع شكوى لفريق الشحن ومطالبتهم بتوصيل طلبكم في أسرع وقت ممكن، وسيتم التواصل معكم من خلال رقمك المسجل لدينا (966566120229) لترتيب التسليم في أسرع وقت ممكن.</span>
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<span class="separator">لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
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اصدقائك,<br>
فريق الدعم.</span>
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<span class="separator">مساء الخير </span>

<div dir="auto"><span class="separator">الى الان لم تصل الشحنه هذا الامر غريب من قبلكم لم يسبق لي ان اطلب وتتأخر عن التوصيل في غير الموعد .</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/pN9TeaGb9lNQTenI15FIRw~~/AALN9wA~/RgRicsfSPlcDc3BjQgpgjFKUkWApRRlXUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2484645