Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 10:26:25 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">Nancy Ibrahim zayed </div>
<div dir="auto">Mobile number 01020702060</div>
<div dir="auto">Address:  كومباوند هايد بارك اخر ش ٩٠ بعد ميفيدا فيلا ١٠٦ كلاستر ١ باسم أحمد حبيب  التجمع الخامس </div>
<div dir="auto">Compound Hyde Park end of 90 st after mivida villa 106 cluster 1 fifth settlement</div>
<div dir="auto"><br></div>
<div dir="auto">Much appreciated </div>
<div dir="auto">Nancy</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Apr 30, 2021, 11:13 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Nancy,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused.</div>
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<br>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br><br><strong dir="ltr">Please ​provide us with your complete address and contact number ASAP.<br></strong><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2470518