Subject: New Reply Received - Order # 8256306127
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 10:16:40 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order # 8256306127  Ticket comment <div dir="auto">
<div>As per you the savings by using said code are 5 KWD</div>
<div dir="auto">Why does the bill show savings as KWD 16.38</div>
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<div dir="auto">This was my question</div>
<div dir="auto">The bill shows saving amount to be KWD 16.38</div>
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<div dir="auto">Really simple arithmetic operation. In what  world does 45.97 - 16.38 equal 40.97</div>
<div dir="auto">Please explain this mathematics to me</div>
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<div dir="auto">The amount refund for cancelled item is not my concern</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 30 Apr 2021, 12:21 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">​Hi Farjad ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, </div>
<div dir="ltr">​</div>
<div dir="ltr">We would like to inform you that the total amount of your order is: KWD45.97 and you get a discount by KWD5 due to using code (HOLYK5), therefore the final amount is KWD40.97.</div>
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<div dir="ltr">The refund amount of KWD13 for order ID 8256306127 regarding the canceled item (Guess - Guess Pink 3-Piece Gift Set for Women), has been processed from our side to your card on 29/04/2021.<br> <br>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2470272