Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 13:29:32 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div dir="auto">hi , i dont want to cancel the order , i want to clearfy what happened,  garco car seat on website showing same model XL in 2 different pictures and in 2 different colors black option photo and gray option photo , i selected the gray option , however Centerpoint web team have labeled by mistake the the gray photo chair as its black chair which i dont want black i want gray /iron color , and the black chair on photo they didn't label any color it was confusing experience online , please check it out to understand what i meant . <div dir="auto"><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 25, 2021, 11:47 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Munerah,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We would like to inform you that once the order is confirmed, unfortunately, we cannot make any modifications to the order.<br><br>Please note that we can cancel the order and then you can reorder again. If you want to cancel, please inform us so that we can cancel the order before shipping the order.<br><br>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2449763