Subject: New Reply Received - Order number 6295801242
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 14:25:42 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order number 6295801242  Ticket comment <div dir="ltr">
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My online experience with you is the worst. I will be filing a complaints to the ministry of commerce. </div>
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First you send me wrong item and you tell me to go to the store for easy exchange the store refused.</div>
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 and when i ask for refund they refund me the cheaper amount which is for lavender white tea 120 ml not even for the wrong item you sent me which is lavender white tea 200 ml i paid for lavender woods which is more expensive than both of them.  and please see
 attached the prof of the refund. </div>
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Please transfer the rest of the money to my account even he didn’t give me 4 riyals he put as credit in my account I don’t want any credit in your bad application and service. I will attach my bank account to transfer the difference in the amount. </div>
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<img id="id-CCF9CAF8-88D9-41C3-9728-B7613967D111" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMzY3NDQ3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H4fArB1uacD7MdnV4uVDSk1dvdqfMnYCDv6S3G0HPi8" alt="Image.jpeg" style="max-width: 100%"><br>
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<img id="id-8FCBEFCB-9EB0-4A81-AB7A-C8B8661BD564" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMzY3NDQ3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2bb0CHIyndapxbKnp3TyAQRqFL2afxvtuci8DyLQ4k8" alt="Image.jpeg" style="max-width: 100%">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 20, 2021 10:26:17 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2421733] - Order number 6295801242
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<div dir="ltr">Hi Muneera,</div>
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<div><span rel="tempredactor" style="font-size:14px">Thank you for contacting us.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">We are truly sorry to hear that you were not assisted properly by our courier team. This is surely not the experience we want our customers to have when they shop with us.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">We take matters like these very seriously. We have now forwarded the feedback to our team and they are surely going to take strict action on this.</span></div>
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<span dir="ltr" rel="tempredactor" style="font-size:14px">​</span><br>
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<div><span dir="ltr" rel="tempredactor" style="font-size:14px">In this case, You can return online purchases through the below three channels:<br>
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·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any Centrepoint store across the KSA.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store across the KSA,<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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<div><span rel="tempredactor" style="font-size:14px">Again, please accept our sincere apologies for this.</span></div>
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<div><span dir="ltr" rel="tempredactor" style="font-size:14px">Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Your friends,</span></div>
<div><span rel="tempredactor" dir="ltr" style="font-size:14px">The Support Team </span></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043213674465'>Image.jpeg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043213674466'>Image.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2421733