Subject: New Reply Received - Fatima alremeithi order no#9650825763
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 16:03:12 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Fatima alremeithi order no#9650825763  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Good evening Max team..<br>
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This is happen but you should to told me before im call many time to customer service but they are not help customer..
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Return to my account at max so ill order again<br>
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Regards,<br>
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Fatima  </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 21, 2021 7:58:35 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2421542] - Fatima alremeithi order no#9650825763
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<div dir="ltr">Hi ​Fatima,</div>
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<span rel="tempredactor" dir="ltr" style="font-size:14px">​</span><br>
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<div style="margin-bottom:0.0001pt"><span dir="ltr" rel="tempredactor" style="font-size:14px">Thank you for shopping with us.<br>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr" style="font-size:14px">We are truly sorry to inform you that your order has been returned back to our warehouse, Unfortunately, the shipping company failed to deliver your order.
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<span rel="tempredactor" dir="ltr"> </span><span>The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately, we are unable to resend the items once the return process has already been initiated. </span>
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<span dir="ltr">​</span><br>
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<div><span dir="ltr">We have initiated a refund for this order. It would take around 2-14 days to reflect in your account.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">We thank you for your understanding and cooperation. Stay Safe!</span></div>
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<div><span rel="tempredactor" style="">Your Friends,</span></div>
<div><span rel="tempredactor" dir="ltr" style="font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2421542