Subject: New Reply Received - Re: شكرًا لاستلام طلبك
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 09:13:14 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: شكرًا لاستلام طلبك  Ticket comment <div dir="ltr">
<div>Greetings,</div>
<div><br></div>
<div>Thanks for your reply. </div>
<div><br></div>
<div>Please be informed that last night I visited one of the MAX Store in Qatif in order to return the item but unfortunately the system is not accepting the invoice number and they guy there refused to receive the item because of the system !</div>
<div><br></div>
<div>Kindly do the needful in order to process my return item ASAP.</div>
<div><br></div>
<div>Thanks,</div>
<div>Yasser</div>
<div>+966 507153090<br>
</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 8, 2021 at 10:50 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Yasser,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for shopping with us.</div>
<div dir="ltr"> </div>
<div dir="ltr">You can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 800-1111629  to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Max) store across the KSA.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store across the KSA..</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067682