Subject: Re: Late Collection #6264170885
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Feb 2021 08:01:02 -0700 (MST)

Hi Jessie, 

In the below case we are trying to take collection reference from Fareye but they are unable to share the same as they are receiving an error. We have already tried escalating to Aramex with out it and sharing address, contact number with them but they are asking for collection reference. As per aramex website the collection is still active and the current status is "Record created" since Jan 19, 2021. 

Please look into this and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 1, 2021 3:24:32 PM 
Subject: Late Collection #6264170885 

Hi Team, 

Problem Statement: Late Collection 
Order ID: 6264170885 
Order Date : Jan 15, 2021 
Tracking ID: 46403022875 
Collection reference: collection reference number is not generated because we are getting the error in this case. 
Customer address: The city of Jubail al balad , Tayiba neighborhood, Abu Bakr Al-Siddiq Street. 
مدينة الجبيل البلد حي طيبة شارع ابو بكر الصديق 

customer contact number: 966554073226 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 19/01/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis. 

Regards, 
Samer