Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Tue, 2 Feb 2021 06:06:56 -0700 (MST)

Hi Jessie, 

Please find below the requested details: 

Order : 6249246452, RMA: 1000443408 
Order date: Nov 29, 2020 
Total refund amount: SAR 96.3 
Items: 
161866616 - - Textured Slip-On Walking Shoes - Shoexpress 
161640197 - - Textured Jumper with Round Neck and Drop Shoulder Sleeves - Splash 
161252816 - - Printed Top with Round Neck and Short Sleeves - Splash 
161556416 - - Striped Shirt with Extended Cap Sleeves and Spread Collar - Splash 

Order : 6248169774, RMA: 1000397612 
Order date: Nov 27, 2020 
Total refund amount: SAR 58.22 

Items: 
161988388 - - Juniors Checked Pullover with Long Sleeves - Babyshop 
161945349 - - Juniors Applique Detail Sweater with Long Sleeves - Babyshop 

Order : 6248817233, RMA: 1000397642 
Order date: Nov 27, 2020 
Total refund amount: SAR 67.4 

Items: 
162203124 - - Textured Lace-Up Walking Shoes - Shoemart 

Customer is also threatening for MOC. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 23, 2021 12:27:22 PM 
Subject: RE: Collection references - 6249246452 , 6248169774 , 6248817233 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

What’s the total of each order? 

Can you provide the items to be returned for each and total? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, January 22, 2021 2:38 PM 
To: Jessie Caparas <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Bhaskar Mandelia <[email-masked]> 
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

External email sender, please take precaution. 

Hi Team, 

Any update here ? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhaskar Mandelia" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 16, 2021 4:02:11 PM 
Subject: RE: Collection references - 6249246452 , 6248169774 , 6248817233 

[ mailto:[email-masked] | @Shatakshi Pandey ] 

Not sure what we can do for these orders since when we escalate to Aramex, they keep on asking for the pick up reference. 

When we escalate to Fareye, they are unable to pull up the pick up reference for each order. 

Collection is not happening for all 3 orders. 

Please advise what can be done. 

++ 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 2, 2021 7:46 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below, Fareye team is unable to fetch the collection reference as they are receiving an error as mentioned below. We have already ccreated a new AWB and tried providing to them but the same error is coming. 

Thank you for your help! 

Regards, 

Apoorv 

From: "FarEye Support" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 2, 2021 12:04:11 PM 
Subject: Re: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

Dear Apoorv, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in the next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818041783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kPTZ66mlK6jdiBa7t82T7kZvostP8IuS6UwDH992Wtg%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818051779%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2Fk2F10WighUvSFkQtiF41f7uF9wcmSSVLUB7NNj4ORU%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Fri, 1 Jan at 3:09 PM , FarEye Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Apoorv, 

We would like to inform you that we are getting error response for the shared AWB numbers " 46397792722, 46397792895, 46397792571 " 

Below is the response : 

["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

Due to this response collection, the collection reference number is not generated for the shared AWBs. 

This needs to be checked with the Aramex team. 

Let us know for further assistance. 

Thanks for your kind cooperation. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818061776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ASJD9%2FZaYhpOW0SbAo6TC6e7%2FZtgAxnqWl5nNIDpxc8%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818071773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TrqNZjXilTYEGJoetuiJarchTGMZlBm9%2BSy%2FOEXKxBE%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Ayushi Singh , Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818081766%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M7YPMEhE9yB5ZNfLb0IAF2YJgEeQnPPdnRSxmObyVxw%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 

Call: +91 7065956595 

		

	

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BQ_BEGIN

On Fri, 1 Jan at 2:51 PM , FarEye Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Apoorv, 

Greeting from FarEye! 
We have received your concern regarding collection references. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818111751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z%2BuswvgRrK%2B5dXiFnBLrfineoGWpcTwN8uKgsroANK8%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818121745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u0VlGsYBwHfP5A7Gqq52i3vtFxOSJiatTgBvoqZan%2B0%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Ayushi Singh , Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cf48d29c90e56464fffbb08d8bec1c8f6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637469086818131741%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UVm98wGvZmpvVzjt95Eq%2BtfoCOIQwaAnV7%2BApOvWslQ%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 

Call: +91 7065956595 

		

	

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BQ_BEGIN

On Fri, 1 Jan at 2:20 PM , Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Order Number: 6249246452 , 6248169774 , 6248817233 

AWBs: 46397792722, 46397792895, 46397792571 

Kindly share collection reference for the above AWBs. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 1, 2021 2:14:24 PM 
Subject: Collection references 

Hi Team, 

We request you to provide the Alphanumeric Collection references for the Following: 

AWBs (46397792722) (46397792895) (46397792571) 

Regards 
Samer 

BQ_END

BQ_END

188368:211857 

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