Subject: Re: Refund approval. #9630864848
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 1 Feb 2021 07:43:19 -0700 (MST)

Hi Jessie, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 1, 2021 8:12:00 PM 
Subject: Refund approval. #9630864848 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 2019086 
Child Ticket: 2019903 
Order Date : Jan 24, 2021 
Order ID: 9630864848 
Tracking ID: FC012521000495 
Total Price: AED:189 
Issue Description: Customer placed order for 1 items but as per the customer he/she has only received one item, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side. According to the customer, the product package was received empty as shown in the pictures. 
The missing item is 160589834 - - Juniors 6-Bottle Steam Sterilizer the cost of the item is AED:189 

Customer's history: the customer with us from 11/14/20, and he placed 10 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Samer