Subject: New Reply Received - Return, refund
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 13:14:42 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return, refund   Ticket comment <br><br>Address is Riyadh, Olaya, stores Natco <div>Phone +966 535 22 74 98 </div>
<div><br></div>
<br>Понедельник,  1 февраля 2021, 15:55 +03:00 от Max &lt;[email-masked]&gt;:<br>
<blockquote style="border-left:1px solid #0857A6; margin:10px; padding:0 0 0 10px">
	<div id="">

	

	

<div class="js-helper js-readmsg-msg">
	
	<div id="viewmessagebody" class="mr_read__body">

			<div id="style_16121841052132713763_BODY"><div class="cl_205588"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Irina,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br><br><strong>We require your to provide us with your full address with your contact number to complete the process.</strong><br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
</div></div></div>

	

</div></div></div>

		
	</div>

</div>

</div>
</blockquote>
<br><br>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2043208