Subject: New Reply Received - HIGH PRIORITY COMPLAIN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 09:19:26 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  HIGH PRIORITY COMPLAIN  Ticket comment <div dir="auto">Worst experience!</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 2/1/21  1:16 PM  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2030757] - HIGH PRIORITY COMPLAIN </div>
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<div dir="ltr">​Hi Syed,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br>We apologise for the inconvenience caused to you.</div>
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<div dir="ltr">After checking and investigating your order information we can see the item has been collected on 31/01/2021.<br><br>We would like to inform you that your product reach to our warehouse it will take us 2-3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2030757