Subject: Re: WWD DAMAGED ITEM//6227440977
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ecomrdc babyshop5 <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Fri, 29 Jan 2021 09:09:52 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below case. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "ecomrdc babyshop5" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Friday, January 22, 2021 7:20:50 PM 
Subject: Re: WWD DAMAGED ITEM//6227440977 

Hi Team, 

Please note that the customer came on 17th of January 2021 to us claiming that he did not receive the item as the same damage was in the delivered part and was not covered or wraped (PFA) so he refused to receive and the courier partner tried to convince him to take the item in spite of the damage but the customer refused the exchange. 

Please check and advise on urgent basis. 

Regards 
Shakeeb 

From: "ecomrdc babyshop5" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Saturday, January 16, 2021 1:16:15 PM 
Subject: RE: WWD DAMAGED ITEM//6227440977 

Dear Team, 

The subject order damage item parts replace done. 

Thanks & regards, 

Akram Shaik 

From: Apoorv Joshi [mailto:[email-masked]] 
Sent: Thursday, January 14, 2021 12:48 PM 
To: Escalations Dxbteam 
Cc: sujeewa hurbert; seeta.seeta; EcomRDC babyshop5; Fauzan Ahmad, Musalman; Shakeeb Arsalan; MOHAMMED MURSHED; Jessie Caparas; Mohd Imran; Malik Ismail 
Subject: Re: WWD DAMAGED ITEM//6227440977 

External email sender, please take precaution. 

Hi Team, 

Please assist in getting an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sujeewa hurbert" < [ mailto:[email-masked] | [email-masked] ] >, "ecomrdc babyshop5" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 11, 2021 4:31:31 PM 
Subject: Re: WWD DAMAGED ITEM//6227440977 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 22 December, 2020 03:55:51 
Subject: WWD DAMAGED ITEM 

Ticket No:1891112 

Problem Statement: WWD DAMAGED ITEM 

Order Date :Sep 25, 2020 

Order ID:6227440977 

Tracking ID:14868236227440977 

Item ID:161397077 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that she received the item on 10/5/20 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 

​M.Murshed 

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