Subject: New Reply Received - ORDER PAPRIKA BUT DELIVERED SHOE MART SHOES : Order No : 4531374790
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 15:28:05 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  ORDER PAPRIKA BUT DELIVERED SHOE MART SHOES : Order No :  4531374790  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">I did not say that i want to return the item i said i need the paprika shoes which i order from centrepoint app.. you have send me shoemart shoes instead of paprika.kindly send me paprika shoes which i have ordered and take showmart shoe.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly make arrangements as soon as possible further i dont need excuses regarding the replacement of shoes.</div>
<div dir="auto"><br></div>
<div dir="auto">Hope to hear from you soon</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and regards</div>
<div dir="auto">Suhel Hurzuk </div>
<div dir="auto">31252058</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 29 Jan 2021, 3:20 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Suhel,</div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt;line-height:normal"><br></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank you for shopping
with us.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">​</span><br>
</div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We apologize for the inconvenience caused.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>​</span><br>
</div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Currently, you may
exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from
the collection/delivery date providing that the item is available in the store.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Products that have a
manufacturing issue cannot be exchanged, however, a return and refund can be
done.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can return online
purchases through the below three channels:</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">You can contact our
customer support team on (800-6927) to book a return and to be notified of the
refund amount based on our return policy.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can now drop off
your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores.
Wrap your items in their original shipping packaging and bring it along with
your invoice and or provide the order number to the store staff in the absence
of an invoice.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>You can also book the
return online. You can log into your account and go to Order History. Click on
"Order number". From that page, you can see an option to return an
item. Just click on the box and follow the instructions.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Feel free to get in
touch with us for further assistance.</span></div>
<div style="margin-bottom:0.0001pt;line-height:normal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin-bottom:0.0001pt;line-height:normal">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">upport Team</span>
</div>
</div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2031228