Subject: Ticket Assigned - Ticket # 194905 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 12:41:22 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 194905 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 194905 with subject Fwd: [#1949925] - Returns has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/bb98615360a733a2cfd9f89a2ac0a6502b0f5b4c457b3fb01cf7f5452b58748a  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013273