Subject: New Reply Received - HIGH PRIORITY COMPLAIN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 11:28:18 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  HIGH PRIORITY COMPLAIN  Ticket comment <div dir="auto">Dear sir,</div>
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<div dir="auto">This is not just the only time and certainly not the only issue.</div>
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<div dir="auto">The courier company has always delivered the products late by 2 weeks. Worst part is those items was ordered in urgent basis, yet the item was not delivered as promised, rather delayed by 2 weeks.</div>
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<div dir="auto">I am certainly not shopping again from Centrepoint. NOON service is much much better. I dont even have to request for urgent delivery, yet the items from NOON gets delivered the very next day.</div>
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<div dir="auto">My contact details:</div>
<div dir="auto">Address: Islamia English School Gate 3, Defense street, Abu Dhabi.</div>
<div dir="auto">Mobile: 0563212213</div>
<div dir="auto">Order no: 9628911655</div>
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<div dir="auto">You have lost a 6 members of a family as your customers because of the delivery service.</div>
<div dir="auto">Wonder how many families like us has already shopping from Centrepoint.</div>
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<div dir="auto">Worst experience ever!</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 1/29/21  3:19 PM  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2030757] - HIGH PRIORITY COMPLAIN </div>
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<div dir="ltr">Hi Syed,<br><br>Thank you for getting in touch with us.</div>
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<br>We sincerely apologies for the inconvenience caused to you.<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.</div>
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<div dir="ltr">We require you to provide us with your full address with your contact number to complete the process.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2030757