Subject: RE: Refund Not Processed#6246299301
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 29 Jan 2021 10:23:00 +0000

@Apoorv Joshi<mailto:[email-masked]>

This has been refunded already.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 28, 2021 6:51 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund Not Processed#6246299301

External email sender, please take precaution.
Hi Team,

Kindly assist in processing the following RMA: 1000398475, as per WH under child ticket: 2009880 they have confirmed processing this but the same is not reflecting on Hybris. RMA status is reached at warehouse at this time. Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 7:57:06 PM
Subject: Refund Not Processed#6246299301

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 23, 2020
Order ID:  6246299301
Child ticket: 2009880
Return Tracking ID: 46397818924
RMA: 1000398475
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for one item  and we have checked with the tracking number that the items have been delivered to the warehouse on 21/01/2021 but according to the hybris the refund has been not processed yet.

Regards,
Samer

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