Subject: Re: Refund Not Processed#6246299301
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 28 Jan 2021 07:51:17 -0700 (MST)

Hi Team, 

Kindly assist in processing the following RMA: 1000398475, as per WH under child ticket: 2009880 they have confirmed processing this but the same is not reflecting on Hybris. RMA status is reached at warehouse at this time. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 28, 2021 7:57:06 PM 
Subject: Refund Not Processed#6246299301 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 23, 2020 
Order ID: 6246299301 
Child ticket: 2009880 
Return Tracking ID: 46397818924 
RMA: 1000398475 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 21/01/2021 but according to the hybris the refund has been not processed yet. 

Regards, 
Samer