Subject: Re: Deduction & [email-masked]
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Thu, 28 Jan 2021 07:43:04 -0700 (MST)

Hi Malik, 

Kindly advise if any update on the below. If the bank transfer is done please ask the team to share the Bank Transfer receipt regarding the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Monday, January 25, 2021 1:44:34 PM 
Subject: RE: Deduction & [email-masked] 

Hi Athar, 

Updated in tracker. 

Regards, 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, January 25, 2021 12:03 PM 
To: Mohammed Athar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Deduction & [email-masked] 

External email sender, please take precaution. 

Hi Athar, 

PFB customer's bank details and arrange for the refund ASAP 

Account Holder Name: ​Omnia Ahmed Mohamed Imam 

Bank name: Ahli Bank 

Account number: ​15100000496704 

IBAN: ​SA3910000015100000496704 

Account type: Current 

Regards 
Shakeeb 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 2:37:44 PM 
Subject: RE: Deduction & [ mailto:[email-masked] | [email-masked] ] 

Hi Jessie, 

We have received the payment from customer please refer to the below screenshot FYI. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 10:13 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction & [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Any update on the below please? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 20, 2021 7:08 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Mohammed Athar ] Any update on this? 

Authorization Code 232405 

Card Number 529415******7053 

Date 2020-11-05 

Amount SAR 1,088 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 20, 2021 3:24 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please assist in getting an update on the below, case pending since Nov 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 18, 2021 5:56:17 PM 
Subject: Re: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

Hi Malik, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 

Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 5 January, 2021 21:24:01 
Subject: RE: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

Hi Athar, 

Authorization Code 232405 

Card Number 529415******7053 

Date 2020-11-05 

Amount SAR 1,088 

Regards, 

Malik 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 5, 2021 7:34 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Mohammed Athar ] We only have the attachment as shared by the customer. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 5, 2021 12:18 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

Hi Akshay, 

Please provide the order number or Auth code or card number to check the payment details & update you. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 3, 2021 6:43 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Mohammed Athar ] Please update if this is refunded. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 3, 2021 6:52 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Jessie, 

Please update on the issue. 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 3:58:30 PM 
Subject: FW: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you please help check? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 1:07 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please assit regarding the following issue. 

Regards 
Shakeeb 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 2:34:56 PM 
Subject: Deduction & [ mailto:[email-masked] | 
[email-masked] ] 

Hi Team, 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

Contact number: 0542000347 

Reference ID: 0000031007311571 

The customer claims that the amount of 1088 SAR has been deducted from his account as per attach, but through checking the customer information we can not find any orders or account by the same amount. 

Kindly check and do the needful. 

Regards, 

Samer 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ce8f625105cec4ad0f47808d8c1079850%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637471585668076395%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IiMWmNej%2BTqDTC5Yio4yqOLLxGZdXJWe%2BSwoFikJaic%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7Ce8f625105cec4ad0f47808d8c1079850%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637471585668086352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QB%2BJRxxR3yXIQ8NChg4NGoCe0mQXh4IvbhxFhwJaK2g%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com