Subject: Ticket Assigned - Ticket # 195867 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 06:15:24 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 195867 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 195867 with subject Fwd: [#1972556] - Conversation with ريم العتيبي has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/55667164b6a13f400cb4a85bf1b24379ffcba24a0c347fdccb8db12352ffdb44  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028415