Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:13:27 +0000

Hi Samer Salmeh,  
  The following message composed by you on ticket 2018844 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,     Problem Statement: Order confirmation Order: 6265144479 Tracking: 626514447922999991 Store code: Max60229  Issue description: The customer placed the order on 18/01/2021, and he receive a message that his order ready for collection when on 24/01/2021 he visit the store and the employee inform him that the order not ready, although as hypris the order ready for pickup.  Assistance required: Please confirm if the order available at the store and if yes, pls contact the customer to collect the order the soonest.    Regards,  Samer