Subject: New Reply Received - Query on order id 6258501861 and 6259775367
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 08:53:49 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Query on order id 6258501861 and 6259775367  Ticket comment <div dir="ltr">
<div dir="ltr">Hi there</div>
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<div dir="ltr">We have 3 returns concerning two orders </div>
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<div>Order id 6258501861 - Return no 1000395620 and 1000423101</div>
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<div>Order id- 6259775367- Return no 1000406842</div>
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<span id="gmail-:11x" class="gmail-J-J5-Ji" style="display:inline-flex;min-height:28px;vertical-align:bottom;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px"><div class="gmail-pG" id="gmail-:11u" style="font-size:0px;padding:0px;width:20px;height:20px;display:inline-block;margin:0px 8px 0px 0px"><br class="gmail-Apple-interchange-newline"></div>
<div class="gmail-pG" id="gmail-:11u" style="font-size:0px;padding:0px;width:20px;height:20px;display:inline-block;margin:0px 8px 0px 0px"><br></div></span><div>Address will be<br>
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<div>Dr.Lakshmeesha Upadhyaya</div>
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<div style="margin:0px;padding:0px;line-height:20.8px"><font color="#000000">King Abdullah University of Science and Technology (KAUST)</font></div>
<div style="margin:0px;padding:0px;line-height:20.8px"><font color="#000000">Oasis 617 -115</font></div>
<div style="margin:0px;padding:0px;line-height:20.8px"><font color="#000000">23955-6900 Thuwal, Saudi Arabia</font></div>
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<div style="margin:0px;padding:0px;line-height:20.8px"><font color="#000000">(Note: come to Visitor center at gate 1 or discovery square)</font></div>
<div style="margin:0px;padding:0px;line-height:20.8px"><font color="#000000">Phone: 0545654318</font></div>
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<div><br></div>Thanks!<div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jan 25, 2021 at 11:45 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Lakshmeesha,</div>
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<br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.</div>
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<strong>We require you to provide us with your full address with your contact number to complete the process.</strong><br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2018003