Subject: Ticket Assigned - Ticket # 195024 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 10:48:18 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 195024 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 195024 with subject Fwd: [#1970536] - Conversation with shuhaib omar has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/f61badd9dd6736af9b73befa752e51225d13f724bb916491df2f0a4d01719738  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015296