Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 11:36:12 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Thank you for your assistance. <br>
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<div>On Sat, Jan 23, 2021 at 3:29 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">​Hi Muthu,<br><br>Thank you for reaching out to us with your concern.</div>
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<br>We apologise for the inconvenience caused.<br> <br>We would like to inform you that we have processed the refund of amount (AED 147.2) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920936