Subject: RE: cancellation failed #6244148890
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 23 Jan 2021 10:21:49 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

Please monitor this Jira ticket raised for the cancellation:
REL-134514

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Saturday, January 23, 2021 1:57 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: cancellation failed #6244148890
Importance: High

@Faraz Lohani<mailto:[email-masked]>

What is the update on the incident you raised?

INC0942984

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 1:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: cancellation failed #6244148890

External email sender, please take precaution.
Hi Team,

Please check and assist for the order 6244148890 as one of the cancelation attempts is showing INPROGRESS since 7the of Jan and till now the refund has not been initiated .

Need your assistance.

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 2:07:00 PM
Subject: cancellation failed #6244148890

Hi Team,

Problem Statement: cancellation failed

Order Date : 19/11/2020
Order ID: 6244148890

Issue Description: the order not shipped and there is Full cancel request, cancel status is failed.

Kindly check and do the needful.

Regards,
Samer

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