Subject: Re: refund not processed #6245421327
From: Samer Salmeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 22 Jan 2021 07:32:51 -0700 (MST)

Hi Team, 

Any update?? 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 16 January, 2021 17:02:13 
Subject: Re: refund not processed #6245421327 

Hi Jessie, 

With reference to the order number: 6245421327 

Below mentioned RMA are processed as a "manually refunded by Payfort" and customer has already allowed 3 weeks but the customer is reporting not receiving these refunds. The respected amounts are SAR 27.60 and SAR 14.40. 
Attached is the customer's bank statement where the same amounts are not reflecting. 

Please assist in this. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 4, 2021 6:26:25 PM 
Subject: refund not processed #6245421327 

Hi Team, 

Order Id: 6245421327 

RMA: 1000225143, amount 27.6 SAR, Date: 25/11/2020 
RMA: 1000225176, amount : 14.4 SAR, Date: 25/11/2020 

Issue Description: the customer claims that he did not receive tha amount mentiend above and he provieded us his bank statment. 

Kindly note: by checking his bank statment we found that the customer receive all amount except the mentiend amount. 

Kindly check and do the needful. 

Regards, 
Samer