Subject: Refund not processed #6234585342
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 22 Jan 2021 04:23:55 -0700 (MST)

Hi Team, 

With reference to order # 6234585342 

Customer claiming that he has returned 6 items at store on 26/10/20 PFA, However we can not see any RMA for the same. We have escalated many times to store to update us and process the refund but we have recieved no update. 
Store: centrepoint 21146 

Items ID: (Splash Concept) 
161548510 - - Plain Shirt with Mandarin Collar and Short Sleeves SAR75.00 
161563793 - - Sustainable Full Length Plain Mid Waist Jeans with Pocket Detail SAR70.00 
161288168 - - Printed T-shirt with Short Sleeves and Round Neck SAR32.00 
161231680 - - Sustainable Being Human Chequered Shirt in Regular Fit SAR52.00 
161869442 - - Lee Cooper Chequered Shirt with Spread Collar and Long Sleeves SAR50.00 
161546603 - - Printed Shirt with Spread Collar and Short Sleeves SAR50.00 

Kindly check and assist us. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 15, 2021 3:31:05 PM 
Subject: Refund not processed #6234585342 

​Hi Team, 

Order Id: 6234585342 
store code: centrepoint 21146 

Issue Description: the customer has been returned items to store on 26/11/2020, but till now the refund not processed, the customer provide us by receipt (customer copy) as per attach. 

Returned items:161548510 - 161563793- 161288168 - 161231680- 161869442- 161546603 

we have been escalated to store many times to check and process the refund but no respobse. 

Kindly check and do the needful ASAP. 

Regares, 
Samer