Subject: RE: C&C Delay - 6261257928
From: Abhilash Kuttalam <[email-masked]>
To: Max Exit6 <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, enaam alsraisri <[email-masked]>
Date: Thu, 21 Jan 2021 15:24:13 +0000

Dear Michael/Sultana,

Please check and find this click and collect parcel . Kindly reply all once you find the parcel.

Regards,
Abhi

From: Akshay Berry <[email-masked]>
Sent: Thursday, January 21, 2021 5:08 PM
To: Apoorv Joshi <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: C&C Delay - 6261257928

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Please help to locate the order.

Store code: Max60230

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 4:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6261257928

External email sender, please take precaution.
Hi Team,

Please assist on the below case, as per WH they have already handed over the order to the store and when we escalated to the store team and store spocs as per the matrix we did not receive any response from the store on the same. Order status is still showing ready to ship and customer is chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 5:49:39 PM
Subject: missing order #6261257928

Hi Team,

Order: 6261257928
Child Ticket: 2007250
Tracking: 626125792822999991
Store code: Max60230

Issue description: The customer placed the order on 05/01/2021, and till now he has not been informed to collect the order.

As per WH ; order  has been shipped & sent to store for delivery as on 6th of Jan-2021.

kindly note: we escalated to store two times without any response.

Regards,
Samer

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