Subject: RRN Request - 6250942958
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 21 Jan 2021 08:13:14 -0700 (MST)

Hi Team, 

Please assist in getting RRN on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 21, 2021 8:39:48 PM 
Subject: RRN#6250942958 

Hi Team, 

Order: 6250942958 
As per hybris the refund was initiated on 08/12/2020 and 20/12/2020 and the customer has been informed the same, But he is insisting that he did not receive the refund and he provided his the bank statement. 

the customer is asking for proof of refund. 

We request you to provide the RRN so we can share the same with the customer. 

RMA:1000315120 
RMA: 1000316328 

Regards 
Samer