Subject: C&C Delay - 6261257928
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 21 Jan 2021 05:26:44 -0700 (MST)

Hi Team, 

Please assist on the below case, as per WH they have already handed over the order to the store and when we escalated to the store team and store spocs as per the matrix we did not receive any response from the store on the same. Order status is still showing ready to ship and customer is chasing for their order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, January 21, 2021 5:49:39 PM 
Subject: missing order #6261257928 

Hi Team, 

Order: 6261257928 
Child Ticket: 2007250 
Tracking: 626125792822999991 
Store code: Max60230 

Issue description: The customer placed the order on 05/01/2021, and till now he has not been informed to collect the order. 

As per WH ; order has been shipped & sent to store for delivery as on 6th of Jan-2021. 

kindly note: we escalated to store two times without any response. 

Regards, 
Samer